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Andrea is an online publisher who:
Prior to becoming an online publisher, Andrea worked for
years in various industries ranging from telecommunications to healthcare.
In the business telecom sector, she:
Andrea provided business telecom services for many organizations that include:
In general consumer telecom, she worked in the wireless telephone industry with
Sprint Spectrum (now Sprint PCS) on the front lines and in management.
During that time she:
Andrea also worked in the healthcare industry where she:
University of Maryland University College - College Park, MD
Bachelor of Science: Journalism
Sprint PCS / Sprint Spectrum - Herndon, VA
Avaya / Avaya University Online - Baskin Ridge, NJ
Continued Learning Certification: Avaya (formerly AT&T/Lucent) Telecom Systems
- Has written educational, training & other reference material
Prior to becoming an online publisher, Andrea worked for
years in various industries ranging from telecommunications to healthcare.
In the business telecom sector, she:
- Conducted training and provided end-user help desk support on Avaya and
AT&T/Lucent telecommunication products and systems - Created customized training materials and reference guides
Andrea provided business telecom services for many organizations that include:
- Voice of America Office of the Secretary of Defense
Merrill Lynch Pepsi Cola
The American Red Cross The Bureau of Labor and Statistics
KPMG SFX Sports Group
Compaq Long and Foster
Paine Webber XM Satellite Radio
TRW Raytheon
In general consumer telecom, she worked in the wireless telephone industry with
Sprint Spectrum (now Sprint PCS) on the front lines and in management.
During that time she:
- Conducted employee performance and quality assurance monitoring and counseling
- Resolved escalated billing and service disputes
- Troubleshot network software and hardware issues
- Provided training and created materials for service/product updates
Andrea also worked in the healthcare industry where she:
- Implemented operations of a hospital’s first customer service and marketing program
- Developed physician recruitment, quality assurance and direct mail campaigns
- Wrote training, marketing services, computer systems analysis and community
- resources manuals
- Provided healthcare resource info and insurance service support to patients,
University of Maryland University College - College Park, MD
Bachelor of Science: Journalism
Sprint PCS / Sprint Spectrum - Herndon, VA
- Certification: Incoming Call Center Management
Avaya / Avaya University Online - Baskin Ridge, NJ
Continued Learning Certification: Avaya (formerly AT&T/Lucent) Telecom Systems
- MultiVantage Basic Administration
- MultiVantage Configuration Manager
- Automatic Route Selection Administration
- MultiVantage Fault and Performance Manager
