Andrea is an online publisher who:
  • Has written educational, training & other reference material
    in diverse industries

     and resource sites

Prior to becoming an online publisher, Andrea worked for

years in various industries ranging from telecommunications to healthcare.  

In the business telecom sector, she:
  • Conducted training and provided end-user help desk support on Avaya and
    AT&T/Lucent telecommunication products and systems
  • Created customized training materials and reference guides

Andrea provided business telecom services for many organizations that include:
    Voice of America                        Office of the Secretary of Defense
    Merrill Lynch                               Pepsi Cola
    The American Red Cross           The Bureau of Labor and Statistics
    KPMG                                         SFX Sports Group
    Compaq                                      Long and Foster
    Paine Webber                             XM Satellite Radio
    TRW                                            Raytheon

In general consumer telecom, she worked in the wireless telephone industry with
Sprint Spectrum (now Sprint PCS) on the front lines and in management.
During that time she:
  • Conducted employee performance and quality assurance monitoring and counseling
  • Resolved escalated billing and service disputes
  • Troubleshot network software and hardware issues
  • Provided training and created materials for service/product updates

Andrea also worked in the healthcare industry where she:
  • Implemented operations of a hospital’s first customer service and marketing program
  • Developed physician recruitment, quality assurance and direct mail campaigns
  • Wrote training, marketing services, computer systems analysis and community
  • resources manuals
  • Provided healthcare resource info and insurance service support to patients,
insurance subscribers and healthcare professionals

University of Maryland University College - College Park, MD
Bachelor of Science: Journalism  

Sprint  PCS / Sprint Spectrum - Herndon, VA                                                    
  • Certification: Incoming Call Center Management

Avaya / Avaya University Online - Baskin Ridge, NJ
Continued Learning Certification: Avaya (formerly AT&T/Lucent) Telecom Systems
  • MultiVantage Basic Administration   
  • MultiVantage Configuration Manager
  • Automatic Route Selection Administration            
  • MultiVantage Fault and Performance Manager